msoBACKUP Refund Policy

Last Updated: August 22, 2026

msoBACKUP is sold through Paddle.com, which acts as the Merchant of Record / authorized reseller for transactions processed through Paddle.

Payment transactions and refunds are handled through Paddle according to Paddle's applicable Buyer Terms and Refund Policy.

1. Refund Requests

If you purchased msoBACKUP through Paddle and want to request a refund, please use the support options provided by Paddle in your purchase receipt or contact Paddle's buyer support.

Payment and refund decisions are subject to Paddle's applicable policies and applicable consumer protection laws.

2. Consumer Rights

Nothing in this policy limits mandatory consumer rights.

If the laws applicable to your purchase provide cancellation, withdrawal, refund, warranty or other consumer rights, those rights continue to apply.

3. Technical Problems

If msoBACKUP does not function substantially as described, please contact:

I will make reasonable efforts to diagnose and resolve the issue.

If a material technical problem cannot reasonably be resolved, you may request a refund through Paddle, subject to applicable law and Paddle's refund policy.

4. Refund Abuse

Refunds may be refused where permitted by law in circumstances involving:

• fraudulent purchases;
• stolen payment methods;
• repeated refund abuse;
• license sharing;
• piracy;
• unauthorized redistribution;
• attempts to circumvent license restrictions;
• chargeback abuse;
• other manipulative behavior.

5. Effect of Refund

When a refund is approved, the associated msoBACKUP license may be revoked or deactivated.

Paid features associated with the refunded license may become unavailable.

6. Duplicate Purchases

If you accidentally purchase the same license more than once, contact support as soon as possible.

I will review the situation and, where appropriate, assist with the resolution through Paddle.

7. Payment Disputes and Chargebacks

If you have a problem with a purchase, please contact support or Paddle before initiating a chargeback where reasonably possible.

If a chargeback or payment reversal occurs, the associated license may be suspended while the transaction is investigated.

8. Contact